Frequently Asked Questions
General
Q. How do I register to use INtax?
From the INtax Welcome page, select "Sign Up for INtax". Follow the directions on each page and submit the registration.
When completing the registration process, you must have an Indiana taxpayer identification number (TID) and one of the following:
- Total amount due on a recently filed return
- Amount of a recently submitted payment
- Access code provided by the department
If you are registering to use INtax for Alcohol (ALC) or Other Tobacco Products (OTP) taxes, you must have an Indiana TID and the access code provided by the department. You are not able to register for ALC or OTP taxes using the total amount due on a recently filed return or the amount of a recently submitted payment. Those options are provided for other tax types only. If you are an ALC/OTP customer and do not have a TID, please call (317) 233-8729 to obtain both your TID and access code. If you already have a TID, you can request your access code by calling (317) 233-8729. You also can request your access code be sent to you via the US Postal Service during the INtax registration process.
The department also offers an INtax tutorial about registration at http://www.in.gov/dor/5379.htm
Q. Is there a tutorial for INtax?
The department offers an INtax tutorial about registration at http://www.in.gov/dor/5379.htm
Q. Are any browsers not compatible with INtax?
INtax should be compatible with the latest version of all browsers. However, earlier versions may not be compatible.
If you have trouble accessing INtax in your browser, please contact the department at (317) 233-8729.
Click here for the latest browser INtax System Requirements
Q. What can I do if I forget my username and password?
Beneath the Password entry box on the login screen, click "Forgot Password or Username" and you will be guided through steps to gain access to your account.
Q. Can I change my username and password?
Yes. Click "My Profile" from the menu options (found on the left-hand side of the application) and select the option you want to change.
Q. Can I add another business to my account?
Yes. Click "My Profile" from the menu options and select "Add a Business to My Account".
If you are a Service Provider*, select "View Clients" from the menu options. From the Client List page, click the "Add Client" button.
*If you are a service provider and do not have the View Clients menu option, you may not be registered with the department as a service provider. Please contact the Department for additional instructions.
If you are a Service Provider*, select "View Clients" from the menu options. From the Client List page, click the "Add Client" button.
*If you are a service provider and do not have the View Clients menu option, you may not be registered with the department as a service provider. Please contact the Department for additional instructions.
Q. How do I make a payment in INtax?
From the menu options, select "Pay" and then select "Make a Payment". A list of your accounts
will be displayed. Select the account for which you are making the payment and the screen
instructions will guide you through the payment process.
Q. What are my payment options?
- ACH Debit - Complete a one-time Electronic Funds Transfer (EFT) registration.
Go to "EFT Registration" in the INtax menu on the left side of the screen. Complete
and submit the online registration form. Although the registration form status states it is pending,
your bank information is stored and you may make an ACH debit payment immediately.
Note: This is not an automatic withdrawal. You must initiate a payment request each time you wish to make a payment.
- Credit Card - You may use either VISA or MasterCard to make your tax payment as long as you are not required by law to remit your payment through an EFT. The department will notify those customers who meet certain criteria and are required to register for EFT.
Note: Credit card payments cannot be edited or deleted after they have been submitted.
Please note that you may not initiate ACH Credit tax payments in INtax. However, you may be able to remit by ACH Credit. You must contact the EFT Section by calling (317) 232-5500 for further information.
INtax also allows you to initiate a payment first and then file the return. From the Business Details page, click "Pay" in the left menu. You will have the option to make or schedule a tax payment up to 30 days in advance or you may file the return first. After the return is submitted, you will receive a message asking if you would also like to make your payment with the return.
- Alcohol and Other Tobacco Product Customers - Payment options for these tax types are different than those outlined above. If you wish to submit ACH credit payments, refer to the electronic funds transfer (EFT) guide online at www.in.gov/dor/3976.htm.
You may make a payment using an electronic check, credit card or debit card by visiting www.payINgov.com/specialtax. Convenience fees for these options apply. For more information, visit www.in.gov/dor/5162.htm (Alcohol) or www.in.gov/dor/5168.htm (OTP).
Note: This is not an automatic withdrawal. You must initiate a payment request each time you wish to make a payment.
- Credit Card - You may use either VISA or MasterCard to make your tax payment as long as you are not required by law to remit your payment through an EFT. The department will notify those customers who meet certain criteria and are required to register for EFT.
Note: Credit card payments cannot be edited or deleted after they have been submitted.
Please note that you may not initiate ACH Credit tax payments in INtax. However, you may be able to remit by ACH Credit. You must contact the EFT Section by calling (317) 232-5500 for further information.
INtax also allows you to initiate a payment first and then file the return. From the Business Details page, click "Pay" in the left menu. You will have the option to make or schedule a tax payment up to 30 days in advance or you may file the return first. After the return is submitted, you will receive a message asking if you would also like to make your payment with the return.
- Alcohol and Other Tobacco Product Customers - Payment options for these tax types are different than those outlined above. If you wish to submit ACH credit payments, refer to the electronic funds transfer (EFT) guide online at www.in.gov/dor/3976.htm.
You may make a payment using an electronic check, credit card or debit card by visiting www.payINgov.com/specialtax. Convenience fees for these options apply. For more information, visit www.in.gov/dor/5162.htm (Alcohol) or www.in.gov/dor/5168.htm (OTP).
Q. What is a debit block and why should I check with my bank?
Debit Block
Some banks place a debit block on customer bank accounts. This is done on behalf of the customers to prevent unauthorized debits to their accounts. If the account you provided for an INtax payment has a debit block, the payment will be returned to us unpaid by your bank. A returned payment will result in a liability notice issued by the department which will include penalty and interest.
What you should do
Contact your bank representative and advise them that you will be initiating a tax payment that will be presented to your account as an ACH debit. Tell them you want to verify that you do not have a debit block on your account and that you want to ensure the transaction will be honored and not returned by them unpaid. Some banks will ask customers for a 10 digit bank ID from the entity presenting the debit.
If you need the department's 10 digit bank ID for ACH purposes, contact the EFT Section by calling
317-232-5500.
Some banks place a debit block on customer bank accounts. This is done on behalf of the customers to prevent unauthorized debits to their accounts. If the account you provided for an INtax payment has a debit block, the payment will be returned to us unpaid by your bank. A returned payment will result in a liability notice issued by the department which will include penalty and interest.
What you should do
Contact your bank representative and advise them that you will be initiating a tax payment that will be presented to your account as an ACH debit. Tell them you want to verify that you do not have a debit block on your account and that you want to ensure the transaction will be honored and not returned by them unpaid. Some banks will ask customers for a 10 digit bank ID from the entity presenting the debit.
If you need the department's 10 digit bank ID for ACH purposes, contact the EFT Section by calling
317-232-5500.
Q. What if I have a debit block on my account?
Debit Block
Some banks place a debit block on customer bank accounts. This is done on behalf of the customers to prevent unauthorized debits to their accounts. If the account you provided for an INtax payment has a debit block, the payment will be returned to us unpaid by your bank. A returned payment will result in a liability notice issued by the department which will include penalty and interest.
What you should do
Contact your bank representative and advise them that you will be initiating a tax payment that will be presented to your account as an ACH debit. Tell them you want to verify that you do not have a debit block on your account and that you want to ensure the transaction will be honored and not returned by them unpaid. Some banks will ask customers for a 10 digit bank ID from the entity presenting the debit.
If you need the department's 10 digit bank ID for ACH purposes, contact the EFT Section by calling 317-232-5500.
Some banks place a debit block on customer bank accounts. This is done on behalf of the customers to prevent unauthorized debits to their accounts. If the account you provided for an INtax payment has a debit block, the payment will be returned to us unpaid by your bank. A returned payment will result in a liability notice issued by the department which will include penalty and interest.
What you should do
Contact your bank representative and advise them that you will be initiating a tax payment that will be presented to your account as an ACH debit. Tell them you want to verify that you do not have a debit block on your account and that you want to ensure the transaction will be honored and not returned by them unpaid. Some banks will ask customers for a 10 digit bank ID from the entity presenting the debit.
If you need the department's 10 digit bank ID for ACH purposes, contact the EFT Section by calling 317-232-5500.
Q. How can I locate the correct routing number to enter on the EFT registration screen?
Do not use the routing number from a deposit slip. Use the routing number from a check or verify with
your bank what routing number should be used for debit payments.
You can find the routing number within a string of numbers at the bottom of your checks. Make sure you are using a check and not a deposit slip, since the numbers may not be the same. For example, the routing number for a checking account might be 074100000 but the deposit slip routing number begins with 500. The first nine digits from the left (in between the special characters) on your check is the routing number. Routing numbers are always nine digits.
You can find the routing number within a string of numbers at the bottom of your checks. Make sure you are using a check and not a deposit slip, since the numbers may not be the same. For example, the routing number for a checking account might be 074100000 but the deposit slip routing number begins with 500. The first nine digits from the left (in between the special characters) on your check is the routing number. Routing numbers are always nine digits.
Q. Can I edit or cancel my payment?
ACH payments may be edited or deleted up to 3:45 p.m. ET (Eastern Time) the business day before the withdrawal
date. To do this from the Business Details page, select "Payment History" from the menu options. On the
far right side of the screen, you will see a column labeled "Payment Actions". If the payment is in a
pending status, you may edit or delete by selecting the action you wish to take.
Note: Credit card payments cannot be edited or cancelled after they have been submitted.
Alcohol and Other Tobacco Product Customers - ACH credit, electronic check, credit card and debit card payments cannot be edited or cancelled.
Note: Credit card payments cannot be edited or cancelled after they have been submitted.
Alcohol and Other Tobacco Product Customers - ACH credit, electronic check, credit card and debit card payments cannot be edited or cancelled.
Q. Do I have to remit an amount due under $1?
Alcohol and Other Tobacco Products taxes in amounts due under $1 must be remitted.
Amounts due under $1 for other tax types do not need to be remitted. The department does not issue refunds for an amount under $1, nor do we transfer payments under $1 to another tax period.
Amounts due under $1 for other tax types do not need to be remitted. The department does not issue refunds for an amount under $1, nor do we transfer payments under $1 to another tax period.
Q. I have an overpayment. What are my options?
You have two options:
- You may request a refund by filing a Claim for Refund form (GA-110L). Once completed and mailed, the department will verify your information and mail you a check.
- You may request that the overpayment be applied to a future tax period(s). Using the INtax Messages page, send INtax a message and provide:
- Indiana TID number, tax type, tax period, end date of the overpayment and amount(s) to be transferred.
- Indiana TID number, tax type, tax period, end date of the period(s) to which you want the overpayment applied.
- You may request a refund by filing a Claim for Refund form (GA-110L). Once completed and mailed, the department will verify your information and mail you a check.
- You may request that the overpayment be applied to a future tax period(s). Using the INtax Messages page, send INtax a message and provide:
- Indiana TID number, tax type, tax period, end date of the overpayment and amount(s) to be transferred.
- Indiana TID number, tax type, tax period, end date of the period(s) to which you want the overpayment applied.
Q. How do I file a return?
From the INtax Business Details page, click the tax account for the specific location in which you would like to
file a return. You will be directed to that tax account's Account Details page. Click "File" on the INtax menu.
INtax will guide you through the filing process to complete your filing.
Q. How do I amend/correct my return?
Please submit corrected figures by clicking the Messages button. Compose a message that contains the following:
- State TID and location number
- Tax type
- Tax period end date
- Corrected figures to represent a complete replacement of the original figures
- A brief explanation of the reason for the amendment
If an additional amount of tax is due, it can be paid using the "Pay" button. If you are due a refund, you may request a refund using form GA-110L.
Alcohol and Other Tobacco Product Customers - To correct a submitted return, you must complete a paper return and submit the return to the address listed on the form. For Alcohol customers, the paper returns are available at www.in.gov/dor/3733.htm. For OTP customers, the paper returns are available at www.in.gov/dor/3518.htm.
- State TID and location number
- Tax type
- Tax period end date
- Corrected figures to represent a complete replacement of the original figures
- A brief explanation of the reason for the amendment
If an additional amount of tax is due, it can be paid using the "Pay" button. If you are due a refund, you may request a refund using form GA-110L.
Alcohol and Other Tobacco Product Customers - To correct a submitted return, you must complete a paper return and submit the return to the address listed on the form. For Alcohol customers, the paper returns are available at www.in.gov/dor/3733.htm. For OTP customers, the paper returns are available at www.in.gov/dor/3518.htm.
Q. Why does it say "fakepath" when I try to upload a file?
FakePath is a security feature in some browsers, such as Internet Explorer. It prevents the full local file path from
being displayed by substituting "fakepath" as a placeholder.
This feature will not interfere with your ability to upload files normally. If you wish, you can turn this
feature off in your browser's settings.
Q. I applied my payment and/or return to the incorrect tax period. How can I correct this?
If the transaction is still showing as pending, you should cancel the transaction and reinitiate it using the correct information.
If the payment and/or return has already been submitted, send an INtax message through the Messages page. Once received and verified, the department will transfer the payment and/or return to the correct period for you. Please be sure to provide the following information so that your account will reflect accurate information:
- Indiana TID number
- Tax type and amount of the payment/return to be transferred
- Tax period end date to which the payment/return should be transferred
Note: With the exception of withholding tax, if a return is transferred to a different tax period, INtax will not allow you to file another return for that tax period. Therefore, you must also provide the correct line-by-line information so that the department may add the correct data to the tax period from where the return was transferred. If you have any questions, contact the INtax section via the Messages page or by calling (317) 233-8729.
If the payment and/or return has already been submitted, send an INtax message through the Messages page. Once received and verified, the department will transfer the payment and/or return to the correct period for you. Please be sure to provide the following information so that your account will reflect accurate information:
- Indiana TID number
- Tax type and amount of the payment/return to be transferred
- Tax period end date to which the payment/return should be transferred
Note: With the exception of withholding tax, if a return is transferred to a different tax period, INtax will not allow you to file another return for that tax period. Therefore, you must also provide the correct line-by-line information so that the department may add the correct data to the tax period from where the return was transferred. If you have any questions, contact the INtax section via the Messages page or by calling (317) 233-8729.
Q. How do I file for prior tax periods?
Effective Jan. 5, 2010, customers can file in INtax for tax periods beginning Jan. 1, 2008 and forward.
Returns for tax periods prior to Jan. 1, 2008 must be filed using a paper return. You may request a paper return
by contacting the department at (317) 233-4015.
Q. My business has closed. What do I need to do?
To close your account with the department, you must complete and submit a Business Closure Form (BC-100).
For more information about closing your business with the department, visit www.in.gov/dor/3749.htm.
Alcohol Customers - If you are closing your entire business, you must complete and submit a Business Closure Form (BC-100) and submit a letter of intent to the Indiana ATC (Alcohol & Tobacco Commission) along with your permit. The letter must state whether you intend to surrender your alcohol permit or place it in escrow. For further questions, please contact the ATC at (317) 232-2451.
OTP Customers - If you are closing your entire business, you must complete and submit a Business Closure Form (BC-100) and contact the department's Special Tax Division at (317) 615-2710. If you are not closing your entire business but no longer need to be licensed as an OTP distributor, please contact the department's Special Tax Division at (317) 615-2710.
For more information about closing your business with the department, visit www.in.gov/dor/3749.htm.
Alcohol Customers - If you are closing your entire business, you must complete and submit a Business Closure Form (BC-100) and submit a letter of intent to the Indiana ATC (Alcohol & Tobacco Commission) along with your permit. The letter must state whether you intend to surrender your alcohol permit or place it in escrow. For further questions, please contact the ATC at (317) 232-2451.
OTP Customers - If you are closing your entire business, you must complete and submit a Business Closure Form (BC-100) and contact the department's Special Tax Division at (317) 615-2710. If you are not closing your entire business but no longer need to be licensed as an OTP distributor, please contact the department's Special Tax Division at (317) 615-2710.
Q. I want to pay a tax type not listed in my Business Details page. How can I do that?
While the department will continue to add tax types to the INtax program, all tax types
are not yet included. After the INtax registration process is completed, the INtax supported tax types
for which you are registered will automatically be listed in the Business Details page.
The INtax supported tax types are retail sales tax, withholding tax, tire fees, prepaid sales tax on gasoline,
gasoline use tax, fuel tax, type II gaming tax, county innkeeper's tax, food and beverage, wireless prepaid tax,
alcohol excise tax and other tobacco products tax.
If you are not registered for a tax type supported by INtax, but you are collecting/withholding taxes for a tax type, you must complete a Business Tax Application. After you complete your business-tax registration, the tax type will become available in your INtax Business Details page.
Note: The department receives many requests about unemployment taxes, which are not administered by the Department of Revenue. For questions about unemployment taxes, please contact the Department of Workforce Development.
If you are not registered for a tax type supported by INtax, but you are collecting/withholding taxes for a tax type, you must complete a Business Tax Application. After you complete your business-tax registration, the tax type will become available in your INtax Business Details page.
Note: The department receives many requests about unemployment taxes, which are not administered by the Department of Revenue. For questions about unemployment taxes, please contact the Department of Workforce Development.
Q. How do I change my address in INtax?
INtax users do not have the capability of making an address change in INtax. To change your address, please send an INtax message
providing the following information:
- Indiana TID number of the account to be changed.
- Address fields that need to be changed, such as Primary, Mailing, Location (physical address), or all address fields.
- Indiana TID number of the account to be changed.
- Address fields that need to be changed, such as Primary, Mailing, Location (physical address), or all address fields.
Q. How do I send an INtax message?
Click "Messages" from the INtax menu options on the left-hand side. There you can read messages sent to you from the department as well as select "Compose" to send a message to the Department.
Q. What if I have a question that does not pertain to INtax?
For questions that do not pertain to the INtax program, please visit www.in.gov/dor.
There you will be able to find information, forms, and resources for businesses, individuals, tax practitioners, software developers,
motor carrier professionals, media and Spanish speaking individuals and businesses.
Note: Sending a message through the INtax Messages page concerning tax types not supported in INtax could result in a longer response time.
Note: Sending a message through the INtax Messages page concerning tax types not supported in INtax could result in a longer response time.
Q. How do I print a return filed in INtax?
From the menu options on the left, select "Businesses". Click the applicable tax account (i.e. Sales, Withholding, etc.).
Click "Filing History" from the menu, and select the "View PDF" option for the return you want to print.
You can save or print the return.
Q. How do I reprint a payment receipt?
There is no option to reprint a payment receipt. However, you can view your payment history if the payment was initiated using an INtax payment option.
From the menu on the left, select "Businesses." Click the applicable tax account (i.e. Sales, Withholding, etc.).
Click "Payment History" from the menu, and select the "View" option for the payment you want to review.
Note: If the payment is not initiated using an INtax payment option, it will not appear in Payment History. However, payments initiated by ACH Credit are available from the Account Details window within 48 business hours of the payment settlement date.
Note: If the payment is not initiated using an INtax payment option, it will not appear in Payment History. However, payments initiated by ACH Credit are available from the Account Details window within 48 business hours of the payment settlement date.
Q. How do I add a location to an existing business/TID?
To add a new location to a business already registered with the department, complete a Business Tax Application.
After the registration is completed, the new location and corresponding tax types are available via your INtax Business Details page.
Special Taxes - Type II Gaming
Q. I am having a one-time charity. Do I have to register in INtax?
If you are having a one-time charity event, you do not have to register in INtax. However, you will need to contact the Alcohol and Tobacco Commission at (317) 232-2430 or visit their web site at www.in.gov/atc
Q. What if I cannot get a TID number from a purchaser?
If you are not able to get a TID number from a purchaser, enter all 9's on the spreadsheet.
Q. I am a distributor and sell both pull tabs and vending machines. Do I need to include the value of the machines when I file?
No, you do not need to include the value of the machines when you file. The sale of the machine is not included when reporting the sale of pull tabs.
Q. I am having trouble uploading my file and have specific questions about Type II Gaming? Can you help?
For specific questions regarding Type II Gaming, call (317) 615-2710